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Managing Difficult Residents (8/15/17)
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How do you handle difficult people? Do you avoid them or face them straight on? Learn techniques and tips and build your confidence to handle embarrassing and difficult situations professionally and effectively.

When: Tuesday, August 15, 2017
9:30 AM - 11:30 AM
Where: Rental Housing Association
191 Lathrop Way, Suite A
Sacramento, California  95815
United States
Presenter: Calvin Clements, Managing Partner, Law Offices of Kimball, Tirey & St. John, LLP
Contact: Sarah Rose
916 920-1120 X 201

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Course Description
Resolving conflicts comes with the territory in residential property management. Your success can depend on your skill in dealing with difficult people and being able to confidently discuss difficult or embarrassing subjects. This course includes tips and techniques to resolve common problems.

RHA members $49 / Non-members $79

Cancellation Policy
No refunds for no-shows or cancellations less than 48 hours in advance of seminar/event. Free seminars/events require the same cancellation notice. Special events may require further advance notice.

CCRM Continuing Education Credits
Qualifies for two hours of California Certified Residential Manager (CCRM) continuing education credits.

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